FAQ

Q. What are the payment methods available?

Cloud-9.my/Cloud-9.com.my offers various kind of Payment Methods as shown below :-

  1. Via Paypal - Accepting Visa or Mastercard/ PayPal Balance/, PayPal Credit/ bank account/ credit card/ PayPal Cards and debit card.
  2. Via Ipay88 - Accepting Visa or Mastercard / Internet Banking - coming soon
  3. Offline Bank Transfer

Payment / Bank Account Information
Name of bank: Maybank
Account number:  5648-5630-5596
Pay to: Uniqso Holdings Sdn Bhd


After you made the payment, please send us the payment details and your Order No to ask@cloud-9.my.


Note: Your purchased products will not be delivered until we have this confirmation.

 

 

Q: What charge will appear on my credit card billing statement?

All PayPal transaction originating from us will appear on your bill as "PAYPAL *UNIQSO"

 


Q. How to change my account personal information and shipping address?



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes, please read Return & Refund Policy.

 

 

Q: What currency do you accept?

Our default currency is Ringgit Malaysia (MYR), and we accept other currencies such as

  1. British Pound (GBP)
  2. New Zealand dollar (NZD)
  3. Australian dollar (AUD)
  4. Canadian dollar (CAD)
  5. EURO (EUR)
  6. Singapore Dollar (SGD)
  7. US Dollar (USD)

 

Q. How fast do you ship my order?
We take 1-2 working days (Exclude Saturday, Sunday and Malaysia Public Holiday) to process before shipped.

 


Q. How long does the delivery usually takes?
Please read Shipping for more information.

 


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to 
ask@cloud-9.my for us to clear your doubts.

 

 

Q: What charge will appear on my credit card billing statement?

All PayPal transaction originating from us will appear on your bill as "PAYPAL *UNIQSO"