Shipping Information

We ship with below carriers.

 

 

Estimated Delivery Time Frame (Exclude Saturday & Sunday and Processing Time):

Areas Working Days Free Shipping Criteria (order amount)
Peninsular Malaysia 1 - 2 RM50 or above
East Malaysia 2 - 3 RM50 or above

 

 


 

 

Estimated Delivery Time Frame (Exclude Saturday & Sunday and Processing Time):

Areas Working Days Free Shipping Criteria
United States 15 - 20 order amount RM149 or above

 

 

 


   

 

Estimated Delivery Time Frame (Exclude Saturday & Sunday and Processing Time):

Areas

FedEx / DHL Express/ UPS/

Aramex (+1~2 days) / DHL International Direct (+3~4 days)

Aramex Registered
Working Days

Free Shipping Criteria

(order amount)

Working Days

Free Shipping Criteria

(order amount)

North America 3 - 5 RM300 or above 10 - 15 (US only) RM250 or above
South America & East Europe 4 - 8 RM350 or above - -
North, West & Middle Europe 4 - 6 RM350 or above 10 - 15 (UK only) RM250 or above
Middle East 4 - 6 RM350 or above - -
South East Asia 1 - 3 RM250 or above - -
South Asia 3 - 6 RM250 or above - -
East Asia 3 - 5  RM250 or above - -
Australia & New Zealand 3 - 5 RM250 or above - -

 

 


 

IMPORTANT NOTES (For International Customers)

1.  All transit times are subject to Customs Clearance, transport conditions, weather conditions, volume of mail traffic and etc.

 

2.  International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the Responsibility of the Recipient.

 

3.  For any broken during the delivery process, we will resend to you again once we receive the picture from you. Accident might happen sometime, however, we will ensure items are packaged with full protection.

 

4. We usually declare packages in low value, such as $50 and below. If you want us to declare in specific value, feel free to contact us for discussion.

 

 


Common FAQ

 

Q: What are the things to take note?

For DHL Global Mail & Pos Laju

 

For Express Shipping (Fedex/ DHL Express/ Aramex/ UPS/ DHL International Direct) - 

 

Q: How fast do you ship my order?

We will normally ship your order within 1 - 3 working days (exclude Saturday, Sunday & Public Holiday in Malaysia). Working days exclude Saturday, Sunday and Malaysia's Public Holiday, see our Latest News.

 

Q: How much is the shipping cost?

For actual value, you can refer to the above table or get the shipping cost in Shopping Cart.

 

Q: When will you give me tracking number?

Tracking number will be normally given in 1 - 3 working days (exclude Saturday, Sunday & Public Holiday in Malaysia) after order was shipped.

 

Q: How to track my package?

More information in Track and Trace.

 

Q: What if my package is lost?

It is very unlikely happened to express shipping and Pos Laju. If your package is shipped by DHL Global mail and you did not receive it withing the said time frame (read Shipping Information), please write to us immediately so that we can re-send to you and claim from the shipper. Package is considered lost when there is no tracking information in the tracking website or packge is not received within the said time frame.