Shipping Information

We ship with below carriers.

• For delivery within Malaysia.
• Come with tracking number.
• Fast & reliable.

Estimated Delivery Time Frame (Exclude Saturday & Sunday and Processing Time):

• For international delivery.
• Longer delivery time frame compare to other shipping methods, might be delayed during peak period or unexpected event·
• Might not able to track sometimes.
• Self collection if unsuccessful delivery.
• We are not hold liable if the package is returned to us due to unclaimed or incorrect address.
• Unable to redirect if the shipping address is wrong.
• May attract tax & duty.
• NOT suggested if you the package is urgent and important.
• DHL Global Mail is different from DHL Express. When the package reached your country, the delivery will still be done by your national post instead of DHL.
• We do not ship to those countries with poor tracking website or webstie wihout tracking function. If you are unable to select this shipping method in during checkout, please choose express shipping, it's safer, track-able and faster.

Estimated Delivery Time Frame (Exclude Saturday & Sunday and Processing Time):

• For international delivery.
• Come with tracking number.
• Fast & reliable.
• Convenient. Re-delivery can be done if deliver is unsuccessful. 
• Can be redirected if the shipping address is wrong (within same country).
• Please take note that express shipping is not available for P.O.Box or APO address.
• May attract tax & duty.
• Express Shipping might subject to additional charge due to Remote Area. We will contact you if this happen.

Estimated Delivery Time Frame (Exclude Saturday & Sunday and Processing Time):

IMPORTANT NOTES (For International Customers)

1.  All transit times are subject to Customs Clearance, transport conditions, weather conditions, volume of mail traffic and etc.

2.  International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the Responsibility of the Recipient.

3.  For any broken during the delivery process, we will resend to you again once we receive the picture from you. Accident might happen sometime, however, we will ensure items are packaged with full protection.

4. We usually declare packages in low value, such as $50 and below. If you want us to declare in specific value, feel free to contact us for discussion.

Common FAQ

Q: What are the things to take note?

For DHL Global Mail & Pos Laju

• Please provide valid shipping address including postal code.

For Express Shipping (Fedex/ DHL Express/ Aramex/ UPS/ DHL International Direct) - 

• Please provide postal code and contact number.
• Please provide buzz code/ entry code/ intercomm number if you are staying in gated and guarded apartment.
• The package CAN be left unattended only for shipment to USA, Canada, Australia & New Zealand via DHL Express. But it's not advisable. Please provide shipping address where there is somebody to acknowledge receipt of the package from Monday to Friday during working hours. 

Q: How fast do you ship my order?

We will normally ship your order within 1 - 3 working days (exclude Saturday, Sunday & Public Holiday in Malaysia). Working days exclude Saturday, Sunday and Malaysia's Public Holiday, see our Latest News.

Q: How much is the shipping cost?

For actual value, you can refer to the above table or get the shipping cost in Shopping Cart.

Q: When will you give me tracking number?

Tracking number will be normally given in 1 - 3 working days (exclude Saturday, Sunday & Public Holiday in Malaysia) after order was shipped.

Q: How to track my package?

More information in Track and Trace.

Q: What if my package is lost?

It is very unlikely happened to express shipping and Pos Laju. If your package is shipped by DHL Global mail and you did not receive it withing the said time frame (read Shipping Information), please write to us immediately so that we can re-send to you and claim from the shipper. Package is considered lost when there is no tracking information in the tracking website or packge is not received within the said time frame.